Refund and Return Policy

Effective Date: August 1, 2024

Returns & Refunds Policy

We’re dedicated to ensuring you’re satisfied with your purchase. If something isn’t right, the policy below explains how returns and refunds work.

30‑Day Return Period: You may return items within 30 days from the date of purchase.
Unopened Products Only: Packaging must be unopened with the original factory seal intact. If the seal has been broken or the product otherwise opened, we cannot accept the return.
Condition: Items must be in new, resalable condition with all original components, inserts, and packaging.
Proof of Purchase: Please have your order number or invoice available.

Note: IVQA Media‑Fill Test Kits are training/competency products not for human use. Returns are accepted only for unopened items.

25% Restocking Fee: All returns are subject to a 25% restocking fee, deducted from the refund.

Initiate: Email support@ivqa.com or call (626) 629‑0418 (Mon–Fri, 8:00 A.M.–4:00 P.M. PST) to request a Return Merchandise Authorization (RMA).
Pack: Place items in the original (or equivalent) protective packaging. Include the order number and RMA in the box or on the label.
Ship: You are responsible for return shipping costs. We recommend a trackable method with insurance.

Return Address:

IVQA 6260 River Crest Dr, Suite E Riverside, CA 92507

Shipments without an RMA may experience processing delays.

Inspection: Returns are inspected upon receipt to verify eligibility and condition.
Processing Time: Refunds are typically processed within 1–3 business days after inspection.
Original Payment Method: Refunds are issued back to the original form of payment. Depending on your bank or card issuer, it may take additional days for funds to post.

We may deny or partially refund a return if:

Damaged or Defective on Arrival: If you receive a damaged or defective product, contact us immediately (ideally within 7 days of delivery) with your order number and photos of the issue. We’ll work with you on a prompt replacement, exchange, or refund as appropriate.
Wrong / Missing Items: Please notify us within 7 days of delivery for resolution.
Refused or Undeliverable Shipments: If a package is refused or returned as undeliverable, we will refund the product price minus the 25% restocking fee and any outbound/return shipping charges incurred.
International Returns: International customers are responsible for all return freight, duties, taxes, and customs fees. Declared values must match the original invoice.

We do not offer direct exchanges. Please initiate a return for a refund and place a new order.

If you haven’t received a refund after our confirmation:

We may update this policy to reflect operational or regulatory changes. The Effective Date above will indicate the most recent version.