Refund and Return Policy
Effective Date: 08/01/24
We are dedicated to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Window
30-Day Return Period: You may return items within 30 days from the date of purchase.
Unopened Products: If the product packaging seal has been broken, we cannot accept the return.
2. Restocking Fee
25% Restocking Fee: All returns are subject to a 25% restocking fee, which will be deducted from your refund.
3. Return Process
Initiate a Return: Contact us at [email protected] or call (626) 629-0418 between 8:00 A.M. – 4:00 P.M. PST, Monday – Friday. Please have your order number available.
Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method.
4. Refunds
Processing Time: Refunds will be processed within 1-3 days after we receive and inspect the returned item.
Original Payment Method: Refunds will be issued to the original form of payment.
5. Exceptions
Damaged or Defective Items: If you receive a defective or damaged product, please contact us immediately for assistance.
6. Contact Us
For any questions regarding returns, please contact us at:
Email: [email protected]
Phone: (626) 629-0418 (8:00 A.M. – 4:00 P.M. PST, Monday – Friday)