Refund and Return Policy

Effective Date: 08/01/24

We are dedicated to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

 

1. Return Window

 

30-Day Return Period: You may return items within 30 days from the date of purchase.

Unopened Products: If the product packaging seal has been broken, we cannot accept the return.

 

2. Restocking Fee

 

25% Restocking Fee: All returns are subject to a 25% restocking fee, which will be deducted from your refund.

 

3. Return Process

 

Initiate a Return: Contact us at [email protected] or call (626) 629-0418 between 8:00 A.M. – 4:00 P.M. PST, Monday – Friday. Please have your order number available.

Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method.

 

4. Refunds

 

Processing Time: Refunds will be processed within 1-3 days after we receive and inspect the returned item.

Original Payment Method: Refunds will be issued to the original form of payment.

 

5. Exceptions

 

Damaged or Defective Items: If you receive a defective or damaged product, please contact us immediately for assistance.

 

6. Contact Us

 

For any questions regarding returns, please contact us at:

Email: [email protected]

Phone: (626) 629-0418 (8:00 A.M. – 4:00 P.M. PST, Monday – Friday)

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