Frequently Asked Questions

What is the process for submitting purchase orders?

Purchase orders can be sent to or via fax to (760) 406-6299.

How can I check the status of my order?

Visit our order tracking page where you’ll get real-time updates on the whereabouts of your order using the order id and email address. If you would prefer to contact us directly, please email or call us at (626) 629-0418.

What is your return policy?

We make every effort to supply quality products. If for some reason the product(s) doesn’t meet your satisfaction or needs, we make the return process as easy as possible. We stand behind our products and will accept any return within 90 days from purchase.

Where can I find the log sheet for my kit?

Log sheets are included with each kit and are also available in pdf format on our website. To download log sheets, go to the log sheets page and browse through the available options. Click on the log sheet for your media-fill test kit to open as pdf to download or print. If you encounter any difficulties, feel free to reach out to our support team for assistance.

Is the certificate of growth included in each kit?

Each media-fill test kit includes a certificate of growth for your kit’s lot number, which is located inside the packaging. If you have any trouble locating it, please reach out to and we’ll send a pdf copy.

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