Privacy Policy

Scope & Who We Are

Intravenous Quality Assurance, LLC provides training products and related materials for USP <797> media‑fill simulations and aseptic‑technique education. Our mailing address is 6260 River Crest Dr, Suite E, Riverside, CA 92507, USA.

By using the Services, you agree to this Policy. If you do not agree, please discontinue use.

Information We Collect

• Identifiers & Contact Details: name, email address, phone number, billing and shipping addresses, account credentials.
• Commercial Information: order history, items purchased, preferences related to your purchases.
• Payment Information: payments are processed by our PCI‑compliant payment processors; we do not store full credit‑card numbers.
• Internet/Network Activity: IP address, device and browser type, referring/exit pages, pages or products viewed, time stamps, and similar usage information.
• Approximate Geolocation: inferred from your IP address.
• Communications: messages you send to our support or sales teams and call/email metadata.
• Inferences: limited inferences about preferences (e.g., product interests) derived from other data.
• Cookies & Tracking Technologies: we use cookies, pixels, and similar tools to operate the site, remember preferences, measure performance, and understand traffic.

Sources of Personal Information

• Directly from you when you place an order, create an account, or contact us.
• Automatically through your device and browser via cookies and similar technologies.
• Service providers & partners such as payment processors, shipping carriers, and analytics/advertising tools.
• Public or shared sources (e.g., address verification, fraud prevention), where permitted by law.

How We Use Information

• Provide the Services: fulfill and deliver orders, process payments, provide invoices and confirmations, and offer customer support.
• Improve & personalize: operate, maintain, and enhance the site; tailor content and product recommendations.
• Communicate: send transactional emails (order updates, account notices) and respond to inquiries.
• Analytics & measurement: understand site performance and campaign effectiveness (including Google Ads Conversion Tracking).
• Security & fraud prevention: detect, prevent, and investigate security incidents and abuse.
• Legal compliance: comply with applicable laws, regulations, and lawful requests.

Cookies, Analytics & Ads

We use the following types of cookies and tracking technologies:

• Essential: required for basic site functionality (cart, checkout, login).
• Performance & Analytics: to understand traffic and improve the site (e.g., page views, conversions).
• Functional: to remember preferences (e.g., language, saved items).
• Advertising/Measurement: limited use to measure the effectiveness of our ads (e.g., Google Ads Conversion Tracking). We do not use interest‑based remarketing unless you opt in via cookie settings.

Information Sharing & Disclosures

We do not sell personal information. We disclose information as described below:

• Service Providers: vendors who perform services on our behalf (payment processing, order fulfillment and shipping, hosting, analytics, communications). They are bound by contractual obligations to safeguard your information and use it only for our purposes.
• Legal & Safety: to comply with law, respond to lawful requests, or protect our rights, users, or others.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• With Your Direction: when you ask us to share information or otherwise consent.

Some state laws define “share” specifically for cross‑context behavioral advertising. We do not engage in such “sharing” unless you enable advertising cookies. You can opt out by adjusting cookie preferences or contacting us.

Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations (e.g., tax, accounting), resolve disputes, and enforce our agreements. Retention duration varies by data type and purpose.

Data Security

We use commercially reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

Your Privacy Rights

Depending on your location, you may have rights to:

• Request access to and a copy of your personal information;
• Request correction or deletion of your personal information;
• Opt out of certain processing, such as advertising/measurement cookies;
• Appeal our decision if we decline to act on your request.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us so we can delete it.

International Users

If you access the Services from outside the United States, you understand that your information may be processed in the U.S., where privacy laws may differ from those in your country.

Changes to This Policy

We may update this Policy to reflect operational, legal, or regulatory changes. The Effective Date above indicates the latest version. Material changes will be posted on this page.

Contact Us

• Email: support@ivqa.com
• Phone: (626) 629‑0418 (Mon–Fri, 8:00 A.M.–4:00 P.M. PST)
• Mailing Address: 6260 River Crest Dr, Suite E, Riverside, CA 92507, USA